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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Andres Leon

April 27, 2023

5  out of  5 rating by Andres Leon
"Awesome insurance company, great customer service here. Everything is explained very well by the employees"

Mark Pam Bergeland

April 27, 2023

5  out of  5 rating by Mark Pam Bergeland
"Baille has been our State Farm agent for many years now. Her office is great about returning calls and e-mails if they are busy or out of the office. Baillie is always happy to discus our policies so that we don’t have too little or too much coverage. Our claims have always been handled quickly and professionally. Baille and her office staff are great to work with. I would highly recommend them!"

Heather Cleveland

April 27, 2023

5  out of  5 rating by Heather Cleveland
"I tried another insurance company and a different State Farm agent before I found Baille. I’ve never looked back! She provides excellent customer service, has walked me through a variety of policies and updates as life circumstances have changed over the years, and she’s involved in the community. (She sent home a magnet with my kids’ school calendar on it, and it’s the best, most useful swag I’ve ever received from a company!) I love that she’s local and understands the nuances of our town, region, and state. I highly recommend Baille!"

Mohammed Addi

April 25, 2023

5  out of  5 rating by Mohammed Addi
"Very nice and helpful people"

Christine Polliard

April 24, 2023

5  out of  5 rating by Christine Polliard
"Baille, Kristina, Kayla and Jeff are the best. We have been with State Farm for over 40 years and this office treats us like family. Quick to help, efficient , honest and personable. You won’t find a better agent and staff. 5 stars for sure."

Manoj Khatri

April 22, 2023

5  out of  5 rating by Manoj Khatri
"Ballie and her team were so helpful. They helped me through the entire with my home insurance process when we had water damage. A great team!"

Cindy Stark

April 15, 2023

5  out of  5 rating by Cindy Stark
"I love working with Kristina who helped me get my policies switched over!! It was seamless, she answered all of my questions, responded in a timely manner, and not I mention I saved quite a bit! Highly recommend working with this team!"

Jenna Kendall

April 3, 2023

5  out of  5 rating by Jenna Kendall
"Dale and Baille are an absolute joy to work with! They are so wonderful at communicating and keeping me in the loop."

Martin Laws

March 29, 2023

5  out of  5 rating by Martin Laws
"The team at Baille Barbour State Farm has been great. Every time I needed information or assistance they responded promptly. I couldn't be more pleased working with them as I transition from out of state to Colorado."

didi limasalle

March 28, 2023

5  out of  5 rating by didi limasalle
"Baille and team offer competitive home insurance and are very responsive to questions and requests."

Brad Brown

March 28, 2023

5  out of  5 rating by Brad Brown
"Baille and her team are fantastic. Professional, responsive, fun to work with, etc etc. Can't recommend highly enough!"


March 27, 2023

5  out of  5 rating by KYLEY KRAMER
"Baille and her team are amazing! Always super helpful!"

Ashley E.

October 28, 2022

5  out of  5 rating by Ashley E.
"Baille is a great State Farm agent, she's one of the best I've had! :)"

Andres Leon

June 27, 2022

5  out of  5 rating by Andres Leon
"Amazing customer service from Jeff! He saved us a lot of money, like a good neighbor State Farm is there!"

Jason Heathman

March 25, 2022

5  out of  5 rating by Jason Heathman
"I've been with State Farm a long time and this is the best agency. Friendly, responsive, and on the ball!"

Lee Maassen

March 17, 2022

5  out of  5 rating by Lee Maassen
"You will not find better customer service anywhere! Baille, Jeff and the team are top notch!"

Erik Anthony

February 28, 2022

5  out of  5 rating by Erik Anthony
"Awesome and ethical. Highly recommend, been a customer for years and wish it was longer."

Greg Stackhouse

January 23, 2022

5  out of  5 rating by Greg Stackhouse
"Braille Barbour is a great agent even state farm pulls some questionable tactics."

Corey Wright

October 5, 2021

5  out of  5 rating by Corey Wright
"Amazing office and staff. Always go out of their way to take care of my family."

Keith Norsym

August 25, 2021

5  out of  5 rating by Keith Norsym
"Baille and Jeff are excellent to work with. The team is very helpful, considerate, and detailed. Such an excellent team and highly responsive. I highly recommend them."

Robbie Terwilliger

August 12, 2021

5  out of  5 rating by Robbie Terwilliger
"Toni is excellent and very professional to work with! She helped answer all of my questions and ensured that we were getting setup with the best coverage for both auto and home along with offering her professional recommendations. Thank you Toni for all your help in gaining very happy new clients!"

Charles Maes

June 24, 2021

5  out of  5 rating by Charles Maes
"Baille has developed a Fantastic agency and people. Baille, Toni, Sarah are professional, knowledgeable, personable, hard working and work for you the customer. They have not only helped us find the most cost effect policies but have given us honest recommendations to ensure our insurance needs are covered. In addition to their insurance portfolio Baille can provide contacts for many of your financial needs. They are all a pleasure to work with and we trust them!!! Toni has been our agent from the start and she is great!"

Kelly D

April 11, 2021

5  out of  5 rating by Kelly D
"Switched to Baille Barbour group a few months ago she saved us more then 100 buck a month. I highly recommend her group they all are very knowledgeable and beat most companies. I also love supporting local business."

Household Solutions

March 11, 2021

5  out of  5 rating by Household Solutions
"We all know that uncertainty is a fact of life and insurance can help reduce the impact of unexpected events. But the person who provides that insurance matters. Baille Barbour is one of the best agents in the area and an amazing part of our Erie community. She’ll help you understand what policies work best for your situation whether it is for personal or business use and then she meets your needs at the best price possible. Once your policy is set, she’ll continue to answer questions if any come up. You won’t regret working with her!"

jeff Leutenegger

February 26, 2021

5  out of  5 rating by jeff Leutenegger
"After frustrations with earlier insurance companies we elected to research local agencies in Erie. We met with Baille at Barbour State Farm in Erie and decided to switch our insurance to her agency based on their sincere interest in identifying all discounts possible for us along with her great deal of expertise. Since switching the agency has exceeded our expectations in customer service, Our instinct was correct, rather than dealing with someone from an 800 number, it is refreshing to be able to meet face to face & truly feel like our business is important to the insurance company."