State Farm® Insurance Agent Baille Barbour

"Courtney, Thank you for reaching out. I have looked through all of the accounts I manage, as well as all of the prospects my team has worked with, and the name "Courtney Ryan" doesn't appear anywhere. I'm not certain whether you might have worked with another agency, or if you are leaving this review under a different name, but if you are one of my customers, please email me at baille@myonestopagent.com, or call or text my office at 303-883-8888 so I can see if there is any way I can help. If you were working with a different agency, I implore you to reach out to that agent so they can help. Additionally, if you are not working with my team, would you kindly consider removing your review? I want to make things right with people anywhere I can, but if my team and I were not involved with the hardship you've experienced, it hurts my team and my agency to receive a negative rating and review based on the shortcomings of another agency. I'm sorry you've had a negative experience, please reach out to me if my team and I are responsible, or your agent as they may be able to make this right for you."

"Ben, Thank you for reaching out. I looked through the names of all of my customers and prospects and I don't insure, nor have we quoted insurance for anyone named "Ben Smith", or any iteration of that name. It appears as though this google profile was created yesterday, so maybe you're leaving the review under a different name? If I am your agent, please reach out to me directly at baille@myonestopagent.com, or call or text my office at 303-883-8888, I want to understand the situation so I can see if I can help. If I am not your agent, please reach out to your agent directly so they can help. If my team and I are responsible for your issue, we will help however we can. If we are not responsible for your issue, would you please consider removing your review? Negative reviews impact my team and my agency even if we weren't the intended recipient. Thank you, Baille"

"Ryan, Thank you so very much for the kind review! My team and I have always appreciated the opportunity to work with you. Thank you for trusting us to take care of your insurance, we're honored. Thanks again! Baille"

"Alissa, I am incredibly sorry that you had a bad claims experience with my agency. That is something I take to heart because a claim is when you need us most. Since your policy is no longer in my office, I can't see why your premiums would have changed. Sometimes, when we write a new policy and submit it to our underwriters, our underwriters see things that impact your insurance rates that we can't see on our end. I know that explanation doesn't make things feel any better, but I'm guessing that's what happened. If you ask your current agent, they might be able to give you a more detailed explanation. As far as the claim goes, to protect your privacy I won't get into details, but I chatted with Kayla and Lacie to understand what happened as I know you spoke with both of them a number of times. Lacie was the last person to speak with you from my office. She said that your last conversation seemed to end on a positive note. She said that the two of you talked about next steps, and you understood and said you'd reach back out if you needed any more help. I apologize if there was any misunderstanding on our end about the tone of the call or your general feelings about the claim, that was our mistake and I own that. I know this doesn't change anything for you now, but I want you to know that if anyone on my team felt they weren't able to help you with your claim, they would have involved me immediately. I can't always solve every issue, but I'll be darned if I won't put my all into it. I genuinely, genuinely believe that it is our duty to help you as much as we possibly can with things we can control on our end. I really am sorry that you felt let down by us. I don't want that for anyone. I am glad claims was ultimately able to get you taken care of, and I apologize that we weren't part of that solution and resolution. With sincere apologies, Baille"

"Hello Alex, thank you for reaching out. I've looked all through our customer records, and I don't see that you've ever been a customer of ours. If you had a bad experience with another State Farm office, I'm happy to help put you in touch with your agent so they can assist further. Sorry again that you had a bad experience somewhere, I'm sure your agent would be bummed to hear that; we all strive to take good care of our customers."

"Rory, Thank you so much for your kind and heartfelt words. We are truly grateful to have had the opportunity to assist you during your relocation. Kristina takes great pride in providing attentive and thorough service, and it means a lot to hear that her dedication made such a positive impact on your experience. Your recommendation is the highest compliment we could receive, and it inspires us to continue delivering the exceptional service our clients deserve. We wish you all the best in your new home and hope to be here for any of your insurance needs in the future. Thank you again for trusting State Farm and our team!"

"Thank you for sharing your experience, Stevie! We’re so happy to hear that Lacie took great care of you, and that she was able to help you find the right life insurance policy; we work hard to make the process easy and stress-free. Your kind words mean a lot to us, and we truly appreciate your recommendation. If you ever need anything in the future, please don’t hesitate to reach out. Wishing you all the best!"

"Carolyn. thank you for your kind words! I'm grateful you chose to work with my team, and thrilled to hear we've made the process easy. It’s our goal to make managing your insurance as hassle-free as possible. We're always happy to answer questions about your current policies, or help you look into coverage to meet your future needs. We truly appreciate your trust and look forward to being your State Farm team!"

"Jairo Michael, thank you for choosing my office for your insurance needs! The team and I grateful for your trust and happy to hear that working with us has been a good experience; Kayla enjoyed assisting you. Please reach out anytime you need help with your auto, home, life insurance, or any other needs you have. We’re always ready to assist you!"

"Lydia, thank you for choosing us to be your State Farm team! It's been our pleasure to take care of you and your family since the day we opened our office up in Erie all those years ago. We value the trust you've placed in us to insure your homes, cars, and everything else. We really appreciate your kind words about our team — we always aim to be helpful, friendly, and quick to assist. We’re grateful to be part of making things a little easier for you and look forward to continuing to support you for years to come! Thank you again!"

"Thank you very much for your kind words! Kristina truly appreciates hearing that her attention to detail and dedication made a difference for you. We know how important it is to find the right coverage at the best value, especially with concerns about insurance rate hikes. We're glad Kristina could help you save and take the time to ensure everything was clear and agreed upon. Thank you for giving us the opportunity to be your Colorado State Farm team. It’s a pleasure to have you with us, and we’re always here to support you!"

"Kelly, thank you so much for taking the time to leave such a thoughtful review. Your kind words mean a great deal to me and my team. Kayla has truly enjoyed working with you. We always appreciate connecting with customers who take the time to understand their options and coverage—it helps us ensure we’re doing our jobs right. Thank you for choosing to switch to State Farm and for trusting our office. Your trust means the world to me. Please don’t hesitate to reach out if we can ever assist with anything—my team and I are always eager to help."

"Thank you for your review, Yibo! I’m glad Kayla took great care of you and was able to adjust your insurance quote to fit your needs. The team and I truly appreciate your recommendation. Thank you for choosing us as your Erie, Colorado State Farm Insurance team!"

"Thank you so much for your wonderful feedback, Michael! We're thrilled to hear that Amelia provided you with excellent service and made the process smooth and easy. Your kind words mean a lot to us, and we would be honored if you feel confident referring our agency to your friends and family. We appreciate being your State Farm team, and we look forward to continuing to assist you with all your insurance needs!"