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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brian Thornton

July 9, 2024

5  out of  5 rating by Brian Thornton
"Every encounter has been especially friendly and helpful not to mention expedient and has resulted in a very satisfactory business experience and I am grateful to have this relationship with this agency and Jeff Barbour in particular. I couldn't be more pleased to recommend all of these agents to any who might inquire."
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Alan Harlam

July 9, 2024

5  out of  5 rating by Alan Harlam
"Prompt and and friendly service, careful attention to (EVERY) detail to be sure I got the coverage I needed, and deep expertise about insurance products and options. VERY happy to work with this agency - and, in particular, Kristina who assisted me!"
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Faye Prosser

July 5, 2024

5  out of  5 rating by Faye Prosser
"I have used the Baille Barbour State Farm Insurance Agent group for my car insurance for over a year now and can highly recommend them! I mostly work with Kayla, who is so friendly, timely in her responses and helpful regarding offering insurance options that fit in to my budget."
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Kory Robinson

July 3, 2024

5  out of  5 rating by Kory Robinson
"I have had an outstanding experience with my State Farm agent. They communicate clearly and transparently about insurance plans and answered any questions I had. It feels great to have an insurance team you can trust."
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Hunter Stianche

July 3, 2024

5  out of  5 rating by Hunter Stianche
"Incredibly helpful team. They really take the time to get to know you, and answer any questions you might have. It was obvious they care about the work they do and making sure you're covered properly."
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Jamie

July 3, 2024

5  out of  5 rating by Jamie
"Super friendly and knowledgeable team. I've never experienced an insurance office that takes the time to help you understand your coverage options like this office did."
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Sara Britt Grein

July 2, 2024

5  out of  5 rating by Sara Britt Grein
"It was an absolute pleasure to work with Amelia! She helped us with some paperwork that needed to be notarized and did it with a huge smile on her face! She made the process painless and was a huge help!"
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Jake Gentry

July 2, 2024

5  out of  5 rating by Jake Gentry
"If you're looking for insurance, this is the office to work with! The team is responsive, knowledgeable and really takes the time to understand your needs and answer questions."
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Joe Blow

July 2, 2024

5  out of  5 rating by Joe Blow
"We have been with several State Farm agents, and this agency, especially Dale, has been great to work with."
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Greg Monks

July 2, 2024

5  out of  5 rating by Greg Monks
"Was shopping around for insurance the other day and was blown away by the service provided by the team here. Really appreciate their attention to detail and the time they spent answering my questions."
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Madisyn Ledford

July 2, 2024

5  out of  5 rating by Madisyn Ledford
"Kristina Heathman has been amazing to us these past 2 years as our agent! She is amazing at communication and always ensuring the best for us. Highly recommend State Farm and Kristina as an agent!"
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Oren Shmueli

July 2, 2024

5  out of  5 rating by Oren Shmueli
"Team did a great job at answering all of my questions!! Highly recommended"
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Joe Caldwell

July 1, 2024

5  out of  5 rating by Joe Caldwell
"We’ve had Kristina Heathman as our agent for almost 2 years now and have loved every second of it! We have all of our insurance through state farm as it gives a wonderful discount! Highly recommend it to anyone searching for policies."
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Lori Notman

July 1, 2024

5  out of  5 rating by Lori Notman
"Was shopping around for some quotes for my home and auto. Her team was super helpful. I would highly recommend to anyone who is looking for a new insurance provider."
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Riley Bobst

July 1, 2024

5  out of  5 rating by Riley Bobst
"The team was very helpful. They are very polite and answered all my dumb quotations ."
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Richard Hufendick

July 1, 2024

5  out of  5 rating by Richard Hufendick
"Excellent team. They always keep me in the loop and resolve issues quickly"
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Krisztian Voros

June 29, 2024

5  out of  5 rating by Krisztian Voros
"We recently moved from one state to another, so we had to switch agents. Kayla helped us and she was very helpful from start to finish, making it an easy transition."
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Steve Schlosser

May 20, 2024

1  out of  5 rating by Steve Schlosser
"Very shady practices going on here unfortunately. I spent hours with the agent confirming all my policy details and being reassured over and over again everything was good. There was never an inclination given to me that my premium was at risk of changing in underwriting. Clearly a bait and switch as I was baited in by low price and good coverage and then switched to $1000 + on the home premium. I'm sorry but these practices are BAD FAITH and I would have made a much different approach if I knew that was truly at risk of changing. Now I'm stuck switching insurance companies for a 3rd time in a month thanks to these unscrupulous communication and practice and waiting for thousands in refund checks from insurance premiums paid."
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Tawny Montoya

May 17, 2024

5  out of  5 rating by Tawny Montoya
"I love having my policy here. This whole office has been extremely helpful every time i needed it."
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Tony

May 17, 2024

5  out of  5 rating by Tony
"This office has been the most responsive insurance agency i have ever dealt with. I have been able to drop by without an appointment and they have always taken the time to answer my questions thoroughly (most recently Kristina). Customer service makes all the difference when there is so much competition in this industry."
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Devon Finn

May 3, 2024

5  out of  5 rating by Devon Finn
"Kayla is great to work with! She answered all my questions and has been extremely responsive!"
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Jay Z.

April 26, 2024

5  out of  5 rating by Jay Z.
"We have been having our home, auto, and life insurance here for almost 5 years. Everyone on the team has been very knowledgable, friendly, professional, and helpful on questions, policy changes, and claims. Glad we have our insurance here."
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Dustin Case

April 17, 2024

5  out of  5 rating by Dustin Case
"Baille and Jeff are phenomenal to work with. The entire team under Baille is very responsive and dedicated to helping with all insurance needs. The ability to talk through my needs and adjustments and have them reflected on my account in the same day gives me and my family the peace of mind we are looking for in an insurance company."
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Gina Warren

April 16, 2024

5  out of  5 rating by Gina Warren
"It was a pleasure working with Kristina on a quote for my home and auto coverage. I am happy to say State Farm will be meeting all of my insurance needs going forward at a substantial savings! I have every confidence in bringing my business to Baille Barbour State Farm Agency."
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Johanne Gaudreau

April 11, 2024

5  out of  5 rating by Johanne Gaudreau
"Really appreciate Kayla attention to details making sure the products matched our needs. Professional and responsive"